Frequently asked questions

Before you open the door.

The practical details about local models, privacy, compatibility, character cards, and ownership.

01

Does Charpal work completely offline?

Core AI generation and conversation management can work offline after the app and a model have been downloaded. App Store updates, new model downloads, support links, and optional operational telemetry may require a connection.

02

Are my chats uploaded to an AI provider?

No. Charpal runs the AI model locally and stores conversation content on your Mac rather than sending prompts to a hosted AI model.

03

Is there a subscription?

No. Charpal includes a 7-day full-access trial with no auto-renewal. If you want to continue, a single purchase unlocks Lifetime access.

04

Which Macs are supported?

Charpal is optimized for Apple silicon and requires macOS 15.0 or later. A minimum of 16 GB unified memory is required; 24 GB or more is recommended.

05

Can I import SillyTavern character cards?

Yes. Charpal supports PNG and JSON character cards based on the SillyTavern V2 format, including many advanced fields and lorebook data.

06

Where are conversations stored?

Conversation content, character data, and related settings are stored locally in the app’s macOS data container.

07

Can I change what a character said?

Yes. You can edit messages, regenerate replies, continue generation, remove turns, and create checkpoints that branch the conversation.

08

Why do local models need so much memory?

The model weights and active conversation context are loaded into unified memory. Larger models and longer context windows require more memory.

09

Is a direct DMG available?

The Mac App Store is the recommended path. A separate signed direct download may be offered; use the direct-download option on the download page or contact support for current availability.

Privacy question? Email support@nexalify.ai.

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